Posts tagged ‘implementation’

Implementation DONE! So what next?

Well just this week I’m calling it. Implementation is done, and we are now entering a new phase of work for me.

Implementation technically has been done for a while. I only recently have felt confident that our system errors are caused by human mistakes instead of system quirks. Another sign of the end is that I am now transferring the info from Continuum to our campus-wide system, PowerCAMPUS instead of someone in IT. Now, by transferring, I’m really only pushing buttons that someone else set up for me so don’t be too impressed yet!

So what’s next? Last week I went to the TargetX “Xpert Summit”, got re-energized to do some Social Media Integration stuff, and now I’m ready to roll! Our campus site is undergoing a renovation soon (thankfully I’m not doing it) so we’re really trying to be sure our Break-a-way is conveying all the info our old site did. I have access to Google Analytics for that site now and I’m pretty excited about that. Our Admitted Student Community needs some new widgets, more publicity, and I’ve also been doing some work and formulating some strategy for our Facebook Fan Page. There’s a lot going on right now! Stay tuned for more about what’s going on with our site, the Fan Page, etc.

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March 10, 2009 at 4:04 pm 5 comments

The Waiting Game – Almost LIVE!

We’ve been waiting. Waiting waiting. We’re anticipating going live with Continuum, our new database, any minute now. But any minute now has been going on for a while.

September 9th, we received access to the test database, and were able to start playing in the system. I started my training with a few fellow staff members and began the long task of training our staff. I say long not because the database is hard to understand, but because we had many people to train to do many different functions. Nevermind the fact that we are training people who can work in the old system in their sleep. I can understand being reluctant to change. But I started off our initial training with a quote from Seth Godin on his blog:

It’s easy to be against something that you’re afraid of. And it’s easy to be afraid of something that you don’t understand.

My hope was that with training, everyone on staff would begin to understand our new database and not be afraid anymore. I think we’re almost there. Once we’re live, and everyone starts work, we’ll all be functioning in Continuum in our sleep. It’s a MUCH easier system to use, it’s more intuitive, and over the course of time will allow us to process things more quickly. No more hand entering applications we receive from the web. Just print and file. No more wondering if a student is ready for review, the system just tells you. AND NO MORE BORING E-MAIL! The feature I’m most excited about it the availability to send HTML e-mail to more specific populations of our students, making for better yield (I hope).

Our staff has been trained (mostly) and we submitted the final data file. No more entering into Power CAMPUS. Just waiting.

Now that we’re waiting, I think I’m getting more excited and yet more nervous. There are all kinds of things that could go wrong. I hope they won’t, and I think they won’t, but what if? Nevermind the fact we’ve been waiting to go live all week (so no data has been entered into ANY system). If we don’t go live this week, I may be hurt severely. I’m thinking about wearing a shirt that says “No, we don’t have a database yet.” What do you think?

November 13, 2008 at 10:53 am Leave a comment

Implementation – Steps 2 – ??

This week we’re ready to go further in our Implementation. FINALLY! We had a small hiccup in our plans due to the test file taking longer than we were anticipating, but now we’re ready to roll. I have a converstaion  coming soon with our rep from 422 Group (who is AWESOME BTW) to discuss training, next steps, etc. I guess this is where the rubber starts to meet the road and we really dig into this. I feel good about it though because my high school visits are scheduled, our major mailings are on their way to the mail houses, and I’m ready to go with our new system.

I think the biggest struggle with this whole process coming up is going to be balancing all of the workload. Not only am I in charge of making sure our mailings go out, I also have high schools to visit, apps to review, students to meet with, etc. Normally this isn’t a big deal, but with a big project going on, this could get interesting.

For the seven people who normally read my blog, you may find a shift to Admissions Type stuff this time of year. Let’s all cross our fingers for the new system, travel season, and everything else to happen over the next few months.

September 2, 2008 at 9:39 am Leave a comment

422 Group & Continuum Implementation

I previously posted about our new database. I’m the Project Manager. This is my first experience with something like this and everyone I know who’d been through it before was skeptical. Not of me, but of the intensity of the process. My husband, who was on the team for him former employer’s implementation, said this was going to be HARD! I remember he spent one whole weekend away from home, stayed up all night, slept in our SUV during breaks, etc. My best friend is a Systems Analyst and she has told me countless stories of staying up all night. My boss has also shared similar stories.

So how are we doing, just a few weeks in? GREAT! We’ve submitted all of our workflows, the Test Data file should be on the way, we’ve submitted all of our preliminary worksheets (except for one) and I think so far so good! I know we’re way early in the process, but our Project Liasion has been really encouraging and told me we were on the right track, getting things in really early. Hopefully that’s just a sign of things to come!

I’m on vacation one week from tomorrow and from what I can tell, we’ll get access to the test database right before I return. Perfect timing! I know there’s a lot to go but I’m so excited about how things are going! I think we may be able to pull this off with a little time to spare. Or maybe just some time to have room for error, huh?

July 10, 2008 at 2:42 pm Leave a comment

Continuum

The day has arrived. I have been looking forward to this since I heard about it possibly happening over a year ago. We are implementing a new database. The fact that I’m this excited does make me a bit of a nerd, but that’s part of my charm-schmarms, right?

Tomorrow, my director and I are meeting with our representative from 422 Group to discuss our implementation of Continuum CRM. We’ve needed a new database for QUITE a while. Now we’ll have advanced e-mail tracking, an event tracking feature, a new online application, and all WEB ACCESSIBLE! I know some of my admissions friends might take this for granted, but not everyone can access everything from the road. Now we will be able to! I won’t need to come in to work to pull a report, I can work on things from home once in a while instead of always having to wait for everything!

I know, I’m naive. This is going to add LOTS of work to my plate. It’s going to be a crazy summer. I’m going to be up to my eyeballs in the database. But boy is it going to be a great end result!

I hope to frequently blog about my progress, so stay tuned!

June 23, 2008 at 3:11 pm Leave a comment


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